Frequently Asked Questions

Everything you need to know about our fresh food delivery.

How do you ensure the freshness of the food during transit?

We use temperature-controlled, insulated packaging and eco-friendly cooling packs to ensure your food arrives fresh and at the safe internal temperature.

What is the order cutoff time for next-day delivery?

To receive your order by the next business day, please place your order by 2:00 PM local time. Orders placed after this time will be processed the following day.

Do you offer options for specific dietary requirements?

Yes, IKU offers a wide range of gluten-free, vegan, and nut-free options. Each product page features a full ingredient list and allergen warnings for your safety.

What should I do if my package is delayed or damaged?

If your order arrives damaged or is significantly delayed, please contact our support team within 24 hours of delivery. We will provide a full refund or a replacement immediately.

Can I skip or pause my subscription at any time?

Absolutely. You can manage your subscription through your account dashboard. You have the flexibility to skip a week, pause your deliveries, or cancel at any time before your next billing cycle.

Is your packaging recyclable?

Sustainability is core to IKU. Our cardboard boxes, insulation, and plastic containers are 100% recyclable, and our gel packs are non-toxic and reusable.