Returns & Exchanges

At IKU, we strive for total satisfaction with our fresh and pantry food items. Due to the perishable nature of our products, we offer a 24-hour window for reporting any quality issues or shipping damages for a full refund or replacement.

1

Contact Support

Email our customer care team within 24 hours of delivery with your order number and a brief description of the issue.

2

Provide Documentation

Attach clear photos of the product and packaging to help us verify the quality concern or transit damage.

3

Review Process

Our quality assurance team will review your request within one business day to determine if a refund or credit is applicable.

4

Resolution

Once approved, we will process your refund to the original payment method or ship a replacement order at no additional cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing